1. Who We Are

BroadbandFind.co.uk ("BroadbandFind", "we", "us", "our") is a broadband comparison and information website operated in the United Kingdom. We help consumers find, compare, and understand broadband deals from a range of UK providers.

For the purposes of UK data protection law, BroadbandFind is the data controller for the personal data described in this policy.

If you have any questions about this policy or how we handle your data, please contact us at: privacy@broadbandfind.co.uk

2. What Data We Collect

2.1 Data You Provide Directly

Contact form submissions (name, email address, message content)
Provider review and rating submissions (an optional display name, email address, review text, rating scores, optional review text, and (entirely optionally) your postcode. We do not ask for your email address to leave a review
Questions and Q&A submissions
Newsletter sign-up details (email address)
Broadband speed test data (the provider you select and the postcode you enter) submitted with your test so results can be compared with others in your area
Savings and coverage checks (the monthly cost, provider, speed, contract details and/or postcode you enter) to run a comparison or availability check
Location Data
Several of our tools use your postcode to give you relevant, local results:
Coverage checker your postcode is sent to Ofcom's availability service to return the broadband speeds predicted for your area. We display only aggregated, postcode-level statistics and do not show or store individual address records.
Speed test your postcode is stored with your test result so we can build area speed comparisons.
Reviews if you choose to add a postcode, we store only the outward district (e.g. "SG5"), never your full postcode or address.
Use my location where you actively choose this option, your browser asks your permission to share your approximate location, which we convert to a postcode using a third-party lookup service (see Section 5). We never access your location without you clicking this button and granting permission.

2.3 Data Collected Automatically

IP address and approximate geographic location (country/region level)
Browser type, device type, and operating system
Pages visited, time on site, and referring URLs
Broadband speed test measurements (download/upload speed, latency, packet loss)
Outbound clicks on deal links (which link, the referring page, and browser type used to understand which deals are useful)
Cookies and similar tracking technologies (see our Cookie Policy)

A note on IP addresses; where we use your IP address to prevent spam and duplicate submissions (for example, in reviews and the speed test), we store it only as a salted, one-way cryptographic hash - we do not keep your raw IP address in these records.

2.4 Data from Third Parties

Affiliate network Partner(s): when you click through to a provider and make a qualifying purchase, we receive confirmation that a commission is due. We do not receive your payment details or personal account information (see Section 3.2).
Analytics providers: aggregated usage statistics

3. How We Use Your Data

3.1 Legitimate Business Purposes

To operate and improve the BroadbandFind website and its features
To display and moderate user-submitted reviews, ratings, and questions
To provide personalised results in our coverage, speed test and savings tools
To respond to enquiries submitted via contact forms
To send newsletters where you have opted in (you may unsubscribe at any time)
To analyse site usage and improve content relevance
To detect and prevent fraud or abuse

We do not carry out automated decision-making or profiling that produces legal or similarly significant effects about you. Our comparison tools simply match the information you enter against publicly available deal and availability data.

3.2 Affiliate Tracking

Some deal links on BroadbandFind are affiliate links. When you click one, you may be redirected via an affiliate network before reaching the provider. The network may set a cookie on your device to record whether a qualifying purchase is made, which allows us to receive a commission from the provider. This process is subject to that network's own privacy policy. We do not receive your payment information or personal details from providers as part of this process, and using affiliate links never changes the price you pay.

3.3 Legal Bases (UK GDPR)

Legitimate interests: site operation, security, fraud prevention, analytics, and running our comparison tools
Consent: cookies non-essential cookies, newsletter sign-up, and use of the optional "use my location" feature.
Contract: responding to enquiries you initiate

4. How Long We Keep Your Data

We retain personal data only for as long as necessary:

Contact form submissions: 12 months
Reviews and Q&A: for the lifetime of the content on site (you may request removal — see Section 7)
Analytics data: aggregated and anonymised after 26 months
Newsletter data: until you unsubscribe
Affiliate tracking cookies: as set by affiliate network (typically 30 days)

5. Who We Share Data With

We do not sell your personal data. We may share data with:

Our affiliate network partner(s) for affiliate tracking and commission management.
Ofcom - your postcode is sent to Ofcom's availability service when you use the coverage checker.
A postcode lookup service: where you use "use my location", your approximate coordinates are sent to a third-party service to convert them into a postcode.
Hosting and infrastructure providers: data is processed on servers located in the UK/EEA
Analytics services: privacy-first, aggregated analytics
Email service providers for newsletter distribution
Law enforcement or regulators where legally required

6. Cookies

We use a small number of cookies and browser-storage technologies to run the site, remember your preferences (such as the postcode you last entered), understand site usage, and support affiliate tracking. Full details, including how to manage or refuse them, are set out in our separate Cookie Policy.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data ("right to be forgotten")
Object to processing based on legitimate interests
Restrict processing in certain circumstances
Withdraw consent at any time (where processing is based on consent)
Data portability (where technically feasible)
Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, contact us at: privacy@broadbandfind.co.uk. We will respond within 30 days. Because many of our records (such as reviews and speed tests) are not linked to your name, we may need enough information to locate the specific content you are asking about.

8. Data Security

BroadbandFind takes reasonable technical and organisational measures to protect your data, including:

HTTPS encryption on all pages
Access controls on databases and administrative systems
One-way hashing of IP addresses used for anti-spam purposes
Regular security reviews of our infrastructure

No method of transmission over the internet is completely secure. In the event of a data breach affecting your rights and freedoms, we will notify you and the ICO as required by law.

9. Children

BroadbandFind is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page will always reflect the most recent version. For significant changes, we will display a notice on the site.

11. Contact Us

BroadbandFind.co.uk

Email: privacy@broadbandfind.co.uk

Website: https://broadbandfind.co.uk