BT Broadband

BT Broadband

The UK's largest broadband provider, BT runs on the Openreach network with nationwide fibre coverage, Complete Wi-Fi guarantees and a strong support presence.

8.0 / 10
Broadband Find score
Plans from
£28.99/mo
Top avg speed
900Mbps
Ofcom complaints
10.0per 100k

BT is the UK’s largest broadband provider with over 9 million subscribers, which is 32% of the UK broadband market. Offering a wide range of services, including Home Broadband & mobile phone, Business Broadband and Student packages.

BT offer two types of standard broadband service. BT Infinity which is their fibre optic broadband and BT Broadband. Offering both unlimited an limited usage plans depending on your requirements.


BT Home Hub

When signing up to BT you'll receive either the Home Hub for standard broadband subscribers. Alternatively, if you sign up to Infinity you will receive the BT Smart Hub. The BT Smart hub broadband router to provides you wither a superfast reliable Wi-Fi connection throughout your home. BT claims their smart hub provides the UK's most powerful wi-fi signal vs major broadband providers.

BT TV

With BT TV you can receive over 100 channels and radio stations via Youview. Alongside BT Sport, you can get AMC for hit shows like Breaking Bad and the Walking Dead. BT TV: Kids, for channels like Nickelodeon, Disney and Cartoon Network. As well as great on-demand TV from BT TV: Store. Prices for BT TV start at just £3.00 / month.

BT Mobile

With BT's acquisition of EE, they have now re-joined the UK Mobile market. Offering some hard to beat sim only deals. As well as phone contract bundles. BT uses the 4G mobile EE network which covers 99% of the UK. All BT sim and mobile phone contracts also include unlimited BT Wi-Fi, giving you access to over 5 million BT Wi-Fi hotspots.

BT Broadband

BT provides a range of broadband plans. So depending on your usage requirements you can pick from choosing from a capped download limit plan ideal for those that don't stream a lot of TV or music. Opting for a capped plan allows you to keep your costs low. If you prefer no cap on the amount you can download then BT offer an unlimited broadband plan therefore not restricting your monthly usage. As standard with all BT Broadband packages, you will receive BT virus protection on 2 devices and BT parental controls to help you keep your family safe from unsuitable content whilst they're online. As with most standard broadband packages, you will receive speeds of up to 17mb * .

BT Infinity Broadband

BT fibre broadband (BT Infinity).

Plusnet Broadband & Phone

Plusnet offer combined broadband and phone packages. Which include broadband and landline rental in one package. Plusnet's line rental currently stands at £17.99 / month. But also offer a Line Rental Saver package which costs £185.88 for 12 months line rental (monthly equivalent £15.49). For those switching from another provider switching your line rental to Plusnet means you'll

 


One thing you will very quickly notice about every broadband provider is that they all state what the fastest speed will be for their service. So if you see a service offering broadband up to 100Mb in speed, you know that 100Mb will be the fastest speed you will get. The actual speed could be below this, and it can depend on multiple factors.

The good thing about BT Broadband is that it covers a wide range of deals. Whatever you are looking for from your broadband package you will find it here. You don’t just get a broadband deal, you get plenty more with it as well, including the chance to add in a phone line should you need one.

BT Broadband Deals

There are four main BT broadband deals & offers, all of which have phone calls included as well:

  1. Broadband and calls
  2. Broadband and anytime calls
  3. More broadband and calls
  4. Unlimited broadband and calls

You should take a closer look at the offers because the general calls package gives you free weekend calls. In contrast, anytime calls means you always get free calls included.

As far as broadband is concerned, the first two deals give you great 10Gb usage every month. More Broadband and Calls ups that to 40Gb, while the Unlimited Broadband and Calls deal puts no limit on the amount you can use your broadband. As you can see, there really is a great deal here for everyone.


Current deals

BT Broadband deals

PlanAvg speedContractUpfrontMonthly
Full Fibre 274Mbps24mo£0.00£28.99See deal
Full Fibre 150150Mbps24mo£0.00£29.99See deal
Full Fibre 300300Mbps24mo£0.00£32.99See deal
Full Fibre 100100Mbps24mo£0.00£34.99See deal
Full Fibre 500500Mbps24mo£0.00£35.99See deal
Full Fibre 900900Mbps24mo£0.00£37.99See deal
Annual Price Rise — Every April

BT Broadband broadband contracts increase by £4/month each April, including mid-contract. Below is an example for a £28.99/month plan (their cheapest current deal):

Sign-up
£28.99
/mo
April 2027
£32.99
/mo
April 2028
£36.99
/mo

This applies whether you're in or out of contract — always factor the Year 2 price into your comparison.

Our verdict

BT Broadband — pros & cons

Households that want a reliable, widely-available big-brand provider with strong Wi-Fi coverage and add-ons like BT Sport / TNT.

Pros

  • 🌍Near-universal UK coverage
  • 📶Complete Wi-Fi guarantee with disc boosters
  • 🛟Large UK-based support operation

Cons

  • 💷Rarely the cheapest option
  • 📈Annual in-contract price increases
  • 📄Add-ons can push the bill up
FAQs

Common questions about BT Broadband

Does BT cover my area?+

BT uses the Openreach network, which reaches the vast majority of UK homes, so coverage is among the widest of any provider.

What is BT Complete Wi-Fi?+

It combines BT's Smart Hub with Wi-Fi disc boosters and a guarantee of strong Wi-Fi in every room, or you get money back.

Ofcom data

Complaints per 100,000 customers

How often customers escalate complaints to Ofcom — lower is better.

10.0
per 100k customers
✓ Well below the industry average

Source: Ofcom quarterly telecoms complaints data.

Coverage

BT Broadband coverage areas

Available almost everywhere in the UK via the Openreach network.

EnglandScotlandWalesNorthern Ireland
Customer reviews

BT Broadband reviews

Genuine ratings from BT Broadband customers. Every review is checked before it appears.